Brown Squirrel Delivery Policy

Please notify us at least 48 hours in advance if you cannot have someone at your home to receive your merchandise.  We will reschedule for a better day and time.

Due to the extensive labor involve din preparing your delivery (unpackaging, inspection, and loading onto the truck), there will be a $25.00 fee for restocking undelivered merchandise that is cancelled less than 48 hours before the delivery date.

Our delivery trucks deliver from 9:00am – Noon, and from 1:00pm – 5:00 pm, Tuesday through Saturday.  In order to give each customer the proper attention, we cannot estimate delivery times.  We can, however, let you know if your delivery will be in the morning or afternoon.  Please be home for your delivery.  Our redelivery charge is $30.00.

If your delivery is C.O.D., the amount due must be collected before the merchandise is delivered.  If the amount is not paid, the merchandise will be returned to the store and delivery will be rescheduled.  Upon redelivery, the $30.00 re-delivery fee will be assessed.

Please have a Certified Check or Money Order ready for any C.O.D. or balance due.  Our drivers do not carry cash or personal checks.  All financing paperwork must be completed and signed before delivery.

Removal of Old Bedding:  Brown Squirrel will be happy to dispose of your old bedding with the purchase of any premium mattress set.  However, due to Tennessee Department of Health Regulations, we cannot pick up bedding that is stained or soiled. 

Please have your home ready for delivery.  There should be safe and reasonable access to your property, driveway, sidewalks, and home.  The delivery path inside your home should be clear of breakables.  Please clear the area where your new merchandise is to be placed.  This enables us to place your new items as you desire.  Unfortunately, our insurance does not cover our delivery people moving your personal furniture.  We cannot be responsible for damage caused by narrow hallways or doorways that are too small to allow for proper delivery of the selected merchandise.

Please confine your pets, as we would not want to harm them, or have them harm us.

Contact our customer service department with any questions you may have.